You have installed the latest version of TeamViewer QuickSupport on your iOS, Android or Windows 10 Mobile device.You have installed the latest version of TeamViewer for Remote Control on your iOS, Android or Windows 10 Mobile device.You are a private user or own a TeamViewer license with MDS (Mobile Device Support).You are using TeamViewer 12 or a newer version of TeamViewer.To be able to use this feature, you must meet the following requirements: This works from any mobile platform and is possible with the TeamViewer Apps TeamViewer for Remote Control and TeamViewer QuickSupport or TeamViewer Host. Make sure the session ID displayed in the dialog matches the one displayed in the TeamViewer app on the device.With TeamViewer, it is possible to connect and remotely support mobile devices from another mobile or computer devices. Copy and paste the displayed URL in a browser window to regain access to the session. This dialog displays at the beginning of each session, but might be hidden behind other windows. If you close the session window on your desktop, you can re-establish the session using the URL displayed in the Launch TeamViewer Session dialog. Sign in using your TeamViewer credentials.įor more information on using remote controlįor information on how to use TeamViewer remote control, see If you accidentally close the session To close a remote control session from the desktop Tap the X in the upper right corner of the TeamViewer QuickSupport app.Tap the TeamViewer QuickSupport app icon. To close a remote control session from the desktop: To close a remote control session from the device You should now see the remote control session displayed on your screen. The device user should then see a prompt similar to the one below. The required session ID is automatically displayed on the device. If the TeamViewer QuickSupport app does not launch on the device, ask the device user to tap the icon.
If your browser has pop-up blocking enabled, then allow pop-ups for your MobileIron Core URL.Launch the TeamViewer 10 application when prompted.If a page requesting a session ID displays, ignore it. Select Actions > Android Only > Remote Control.Ĭonfirm that the device is supported by for Android. In the Admin Portal, go to Devices & Users > Devices.It should be displayed in the MobileIron app catalog on the device. This section explains how to start a for Android remote control session.Īsk the device user to install the TeamViewer QuickSupport app.
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